I'm aware that new sign ups are not able to receive the email confirmation notification, due to google has disabled the SMTP service. please email me at [email protected] for manual activation. We will be moving to a better platform soon.
Pag may issue direct email nyo lang ako sa [email protected]. Hindi mawawala ang site nato dahil need natin ng ganitong site para may protection tayo. Kumpara sa Social Media kung san expose ang buong buhay nyo :) Ingat baka matrace kayo. Alam nyo naman ang nature ng buhay natin sa Singapore. Ingat po sa lahat. Salamat po! :)
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Hi to all Pinoys out there in Singapore! We are bringing up a new online community where our aim is to help each other and to integrate / blend well with other people around us here in our 2nd Home. Hope you can join us and make us your new tambayan place! An attempt to bring back pinoysg.com . For issues on the site please send your concern to [email protected] . Please don't forget to check your spam folder when checking for the confirmation email.
HIRING: Onsite Service Delivery Manager - SG & HK (TELCO COMPANY)
Customer Lifecycle Management
• Utilisation of customer tools and systems to keep customer updated on any outstanding requests via and in response to customer escalations in line with customer policies.
• Coordination of new device requests and Apple care for resolution of end user’s device issues.
• Management and service provision of the highest level for VIP users.
• Initial troubleshooting and triaging of service issues including support of Service Delivery Managers in service reviews and Service Improvement Plans.
• Support for coverage issues including floor walks, and specific site visits and management and deployment of any in-building solution.
• Manage any amendments required to the customers inventory and accounts.
• The Service Desk Manager must communicate with professionalism and confidence with customers while driving quality and value.
EXPERIENCE REQUIRED
• Exceptional customer service and time management skills with the ability to multi-task.
• Track record for delivering excellent results in a timely fashion.
• Exceptional communication skills, ability to build excellent rapport with customers.
• At least 5 years’ experience in Service Desk or Service Delivery Management.
• Administrative/Service Support/Operations Support in the telco sector including customer relationship.
• Mobile Telecommunications industry experience helpful.
• Key competencies: high attention to detail; ability to manage a busy work load; able to work independently; strong analytical, reasoning and organisational skills.
• Confident knowledge of MS Office software.
• Ability to understand customer requirements to ensure they are translated into technical delivery; ability to set/manage customer expectations and deliver within SLAs.
• Proven and effective collaboration skills, with the ability to work effectively with others through conflicting pressures and priorities while resolving complex issues.
• Utilisation of customer tools and systems to keep customer updated on any outstanding requests via and in response to customer escalations in line with customer policies.
• Coordination of new device requests and Apple care for resolution of end user’s device issues.
• Management and service provision of the highest level for VIP users.
• Initial troubleshooting and triaging of service issues including support of Service Delivery Managers in service reviews and Service Improvement Plans.
• Support for coverage issues including floor walks, and specific site visits and management and deployment of any in-building solution.
• Manage any amendments required to the customers inventory and accounts.
• The Service Desk Manager must communicate with professionalism and confidence with customers while driving quality and value.
EXPERIENCE REQUIRED
• Exceptional customer service and time management skills with the ability to multi-task.
• Track record for delivering excellent results in a timely fashion.
• Exceptional communication skills, ability to build excellent rapport with customers.
• At least 5 years’ experience in Service Desk or Service Delivery Management.
• Administrative/Service Support/Operations Support in the telco sector including customer relationship.
• Mobile Telecommunications industry experience helpful.
• Key competencies: high attention to detail; ability to manage a busy work load; able to work independently; strong analytical, reasoning and organisational skills.
• Confident knowledge of MS Office software.
• Ability to understand customer requirements to ensure they are translated into technical delivery; ability to set/manage customer expectations and deliver within SLAs.
• Proven and effective collaboration skills, with the ability to work effectively with others through conflicting pressures and priorities while resolving complex issues.