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Customer Service ( Call Centre)/ 3-4 months Contract / Central East

Call Center Agent
3-4 months contract
Location: Central East

Our client is one of the Non Profit Organisation that manages a third party contact centre. Currently, it is seeking a Call Centre Agent to join their team. This is a 3-4 months contract.

Responsibilities
• Handle all customer enquiries, escalations, technical support and on-going customer relationship management.
• Deliver an excellent level of customer service to create a positive customer experience to members of public.
• Provide timely escalation of requests and adequate technical support where necessary.
• Ensure daily and monthly KPIs are met and exceeded.
• Be the key contact point for all members of public using the phone as your main communication tool, apart from emails and live chats.
• Manage all incoming calls for enquiries, requests, and technical support.

Job Requirements:
• Diploma holder or Degree holder with at least 2 years of customer service work experience.
• Savvy with smartphone and applications.
• Possess good verbal and written English language communication skills.
• Proficient in PC skills.

Interested candidate may send your resume to [email protected] or whatsapp me at +65 94513320

Thank you for your application but only shortlisted candidate will be notified.

De Castro Diana Rivarez
EA:R1873984 / Licence No: 10C5505
Transcendent Business Services Pte Ltd

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